For the time being, we only rent clothing. All our rental clothing comes from the US luxury outdoor brand Patagonia. As you may know, Patagonia is a brand with an ecological, ethical, and fair-trade philosophy. Patagonia donates 1% of its sales to the corporate alliance “1% for the Planet” for the protection and restoration of the natural environment. So, by using our rental service, you can indirectly support this effort.

Our service is available in almost every area of Japan; wherever courier companies operate, we deliver. Please contact us if you’ll be traveling somewhere that potentially has longer delivery times, such as remote islands. However, someone must be available to receive and return packages to the courier companies. Hotels and inns are fine. Please contact us before ordering if you are sending a clothing rental to a friend's house or for private accommodation.

No, we only rent out clothes for adults. We offer sizes XS, S, M, and L for both men and women.

We want you to travel with peace of mind, so we deliver your rental clothing the day before you check in, and we send you an email to let you know that it has arrived. In the unlikely event that, due to extreme weather or other unavoidable circumstances, your rental clothing does not arrive at your accommodation before you check in, we will give you a full refund.

The full amount will be refunded to your credit card within 15 working days after the rental period has ended. 15 working days allow us to receive the rental items and confirm they have not been lost or damaged.

Please inform us. We will need the name, address, and telephone number of the hotel/inn to send you a return letter for the courier company.

If there is a Patagonia shop near you, we suggest that you go there to check your size. Note that our rental garments are only available in the Patagonia Regular Fit style (as opposed to Slim Fit and Relaxed Fit). If you are still concerned about the size, there is a plan to send two sizes.

No, you cannot select specific styles. We’ll send you a selection of Patagonia clothing in the size you specify for the number of nights you stay. We will send you the most suitable clothing for the climate based on the up-to-date weather forecast for your destination.

You’ll receive a courier delivery slip along with your rental items. Simply place the slip along with the rental clothing in the bag provided and leave it at the hotel reception.

In the interests of hygiene, we do not rent underwear and socks.

Firstly, if you are staying at multiple hotels, please understand that the delivery destinations for the rented clothes will also be multiple. It's akin to booking multiple hotels for different days.

For instance, consider a 6-night, 7-day trip (travel starting on July 1st and ending on July 7th) where you stay at three different hotels for 2 nights and 3 days each. In this scenario, the rental wear will have three different delivery destinations. For this, please order the 5-night, 6-day package once. Even with multiple delivery addresses, we will bear the shipping cost.

The reason for ordering the 5-night, 6-day package for a 6-night, 7-day trip is that you must wear your clothes on the final day (day of return). For ordering, input the initial check-in date (in this example, July 1st) as the "Pick up date" and the first hotel's address and phone number as the delivery destination. For subsequent hotels, please notify us of their addresses and phone numbers by emailing info@edokagura.com.

When you select the 5-night, 6-day package on the order page, the "Return date" will automatically be set as July 6th. However, the actual return should be made on the day of checkout, which in this example is July 7th.

The process may seem complex if it's your first time ordering our services. Please feel free to ask us any questions, no matter how trivial. Additionally, we will provide a detailed explanation about the collection and return of the clothes, so rest assured.

Please note while our online store (Ninja Kotan) operates with packages based on the number of nights, as explained above, for the KKday plan, where you can choose the number of clothes, there will be shipping and cleaning fees for each delivery address if you're staying at multiple hotels.

The package "Rent clothing according to the length of your stay" is the same for both our online store (Ninja Kotan) and KKday. However, ordering from our online store (Ninja Kotan) is cheaper.

For the KKday plan "Rent by specifying type,” you can choose the number of clothing items. Please note that if you stay at multiple hotels, there will be shipping and cleaning fees for each delivery address.